Contract- Service Delivery Manager
Contract- Service Delivery Manager
Attentix, the recruitment specialist within Logistics and Transport is looking for a:
Contract Service Delivery Manager for the Bleckmann Location in Bergen op Zoom
Bleckmann: leading in Supply Chain Management solutions for the fashion and lifestyle industry. Once a transport supplier in the textile industry, we have evolved into a world class partner of choice through continuously developing supply chain innovations for both global and regional fashion and lifestyle brands. The dynamic environment of our customers and their focus on e-commerce activities require very agile, flexible and fast solutions. We enable them to fulfil their customers’ needs by providing omni-channel fulfilment services. Whatever the market, whatever the channel and whatever the service, we deliver.
For the location in Bergen op Zoom (Netherlands) we are looking for a candidate for the position of: Contract- Service Delivery Manager.
The Contract- Service Delivery Manager is responsible for initially contributing to the defining of a service level agreement with the customers and the subsequent delivery of the services agreed, ensuring agreed transport related objectives, targets and SLA’s are achieved. The Contract- Service Delivery Manager is the first point of contact for customers to simplify communication and ensure maximum customer satisfaction.
The Contract- Service Delivery Manager is directly responsible for managing a small team comprising of operational support, customer service and transport colleagues.
Duties and Responsibilities Essential duties & responsibilities:
Achievement of contractual and agreed KPI’s
Meet and exceed customer’s expectation and maintain strong, close and positive relationships with key stakeholders of customer and internal organizations
First point of contact for significant issues, escalations and general liaison
Driving and supporting change management Supporting reviews, key initiatives and major change programmes Supervision of correct analysing relevant information and processing it in reports and management information according to KPI’s
Reporting disabilities concerning the SLA, taking measures to prevent problems or to improve processes and making suggestions concerning quality improvement
Pro-actively signalling improvement opportunities and working out and discussing these with internal departments
Responsible for contributing to the delivery of financial results and quality performance but not directly responsible for a specific Profit & Loss
Ability to develop potential of individuals and teams
Verifies that policies and all aspects of the business operate are within defined corporate requirements consistently
Marketing and Sales:
Identifying opportunities and threats for Bleckmann in the customer’s business
Monitoring and reporting on revenue and cost performance by customer’s sales channel
Continually review, evaluate and develop the effectiveness of contract’s performance
Implementation of projects that deliver value adding service to customer or the customers customer / consumer, normally considered under the headings of 1) revenue streams, 2) cost reduction and / or 3) service enhancements
Required qualifications Knowledge, skills & abilities:
Knowledge of distribution operating systems, international (road) transport, logistics, customs regulations and the import and export
Strong leadership and motivational abilities
Strong customer focus Strong interpersonal and human relation skills
Excellent problem solving and decision making skills
Strong written and oral communication skills in English and Dutch
Strong ability to manage multiple tasks in stressful circumstances
Strong time management skills Willing to travel to maintain open relationships with internal key stakeholders and customer
Flexible and willing to work in flexible time frames and meet the expectations and demands of customers seasonal requirements Experience & education
Bachelor or Master degree or equivalent in logistics, transport or supply chain management
Minimum 5 years of experience in transport
Wat bieden wij jou
Compensation & benefits We offer a challenging, independent position and a positive working atmosphere.
Stuur je CV naar:
email@example.com of bel voor meer info.
Dhr. H Wijnbergen