Contract- Service Delivery Manager

Contract- Service Delivery Manager

Contract- Service Delivery Manager  

Attentix, the recruitment specialist within Logistics and Transport is looking for a:

Contract Service Delivery Manager for the Bleckmann Location in Bergen op Zoom

Bleckmann: leading in Supply Chain Management solutions for the fashion and lifestyle industry. Once a transport supplier in the textile industry, we have evolved into a world class partner of choice through continuously developing supply chain innovations for both global and regional fashion and lifestyle brands. The dynamic environment of our customers and their focus on e-commerce activities require very agile, flexible and fast solutions. We enable them to fulfil their customers’ needs by providing omni-channel fulfilment services. Whatever the market, whatever the channel and whatever the service, we deliver.  

For the location in Bergen op Zoom (Netherlands) we are looking for a candidate for the position of: Contract- Service Delivery Manager. 
The Contract- Service Delivery Manager is responsible for initially contributing to the defining of a service level agreement with the customers and the subsequent delivery of the services agreed, ensuring agreed transport related objectives, targets and SLA’s are achieved. The Contract- Service Delivery Manager is the first point of contact for customers to simplify communication and ensure maximum customer satisfaction. 
The Contract- Service Delivery Manager is directly responsible for managing a small team comprising of operational support, customer service and transport colleagues.  


Functie inhoud

Duties and Responsibilities Essential duties & responsibilities: 
 Achievement of contractual and agreed KPI’s 
 Meet and exceed customer’s expectation and maintain strong, close and positive relationships with key stakeholders of customer and internal organizations 
 First point of contact for significant issues, escalations and general liaison 
 Driving and supporting change management  Supporting reviews, key initiatives and major change programmes  Supervision of correct analysing relevant information and processing it in reports and management information according to KPI’s 
 Reporting disabilities concerning the SLA, taking measures to prevent problems or to improve processes and making suggestions concerning quality improvement 
 Pro-actively signalling improvement opportunities and working out and discussing these with internal departments  

 Responsible for contributing to the delivery of financial results and quality performance but not directly responsible for a specific Profit & Loss 

 Ability to develop potential of individuals and teams 
 Verifies that policies and all aspects of the business operate are within defined corporate requirements consistently  

Marketing and Sales: 
 Identifying opportunities and threats for Bleckmann in the customer’s business 
 Monitoring and reporting on revenue and cost performance by customer’s sales channel 
 Continually review, evaluate and develop the effectiveness of contract’s performance 
 Implementation of projects that deliver value adding service to customer or the customers customer / consumer, normally considered under the headings of 1) revenue streams, 2) cost reduction and / or 3) service enhancements  

Required qualifications Knowledge, skills & abilities: 
 Knowledge of distribution operating systems, international (road) transport, logistics, customs regulations and the import and export 
 Strong leadership and motivational abilities 
 Strong customer focus  Strong interpersonal and human relation skills 
 Excellent problem solving and decision making skills 
 Strong written and oral communication skills in English and Dutch 
 Strong ability to manage multiple tasks in stressful circumstances 
 Strong time management skills  Willing to travel to maintain open relationships with internal key stakeholders and customer 
 Flexible and willing to work in flexible time frames and meet the expectations and demands of customers seasonal requirements Experience & education 
 Bachelor or Master degree or equivalent in logistics, transport or supply chain management 
 Minimum 5 years of experience in transport  

Wat bieden wij jou

Compensation & benefits We offer a challenging, independent position and a positive working atmosphere. 


Stuur je CV naar: of bel voor meer info.

Dhr. H Wijnbergen

☎️ 06-29597183