*Program Director / Contract Director (Transport)

*Program Director / Contract Director (Transport)

GENERAL SUMMARY:  The Contract Manager is responsible for initially contributing to the defining of a service level agreement with the customer / s and the subsequent delivery of the services agreed ensuring agreed transport related objectives, targets and SLA’s are achieved. The Manager is the first point of contact for customer / s to simplify communication and ensure maximum customer satisfaction. The Contract Manager is directly responsible for managing a small team comprising of operational support, customer service and transport colleagues.

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ESSENTIAL DUTIES & RESPONSIBILITIES:

Working Relationship / Communication:
•    Achievement of contractual and agreed KPI’s.
•    Meet and exceed customer’s expectation and maintain strong, close and positive relationships with key stakeholders of customer and internal organizations. 
•    First point of contact for significant issues, escalations and general liaison.
•    Driving and supporting change management.
•    Supporting reviews, key initiatives and major change programmes.

Budgets:
•    Responsible for contributing to the delivery of financial and statistical results but not directly responsible for a specific P&L

Marketing and Sales:
•    Identifying opportunities and threats for Bleckmann in the customer’s business.
•    Monitoring and reporting on revenue and cost performance by customer’s sales channel.
•    Continually review, evaluate and develop the effectiveness of contract’s performance.
•    Implementation of projects that deliver value adding service to customer or the customers customer / consumer, normally considered under the headings of 1) revenue streams, 2) cost reduction and / or 3) service enhancements.

Personnel:
•    Continuous improvement of personal and team knowledge and experience.
•    Implementation of optimising systems and tools, team training and development.
•    Ensuring through teams that all aspects of the business operate within defined corporate and legislative requirements.

DC Relationship Management:
•    Pro-actively signalling improvement opportunities and working out and discussing these with internal departments. 

Brand Service Measurement: 
•    Supervision of correct analysing relevant information and processing it in reports and management information according to KPI’s.
•    Reporting disabilities concerning the SLA, taking measures to prevent problems or to improve processes and making suggestions concerning quality improvement.



 ORGANISATION RELATIONSHIPS: Is liaison between organization’s operation and customer key stakeholders. Supervisors transport, customer service and operational support teams. Works closely with logistics and transport operation. Single point of contact for customer / s).  
 
 REQUIRED QUALIFICATIONS:
 Knowledge, skills & abilities:
•    Knowledge of distribution operating systems, international (road) transport, logistics, customs regulations and the import and export.
•    Strong leadership and motivational ability.
•    Strong customer focus.
•    Excellent problem solving and decision making skills.
•    Strong written and oral communication skills in English and Dutch.
•    Strong ability to manage multiple tasks in stressful circumstances.
•    Strong time management skills.
•    Willing to travel to maintain open relationships with internal key stakeholders and customer.
•    Flexible and willing to work in flexible time frames and meet the expectations and demands of customers seasonal requirements.

Competences:
•    Champions development.
•    Realizes performance through people.
•    Drives for results.
•    Drives strategic change and innovation.
•    Engages and inspires people.
•    Understand customers and markets.
•    Demonstrates business ethics.
 
 Minimum educational level:
•    Bachelor or Master degree or equivalent in logistics, transport or supply chain management.

 Minimum experience:
•    Minimum 5 years of experience in transport
•    Competent in use of computer equipment and word processing, spreadsheet and database products.

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For more information or to send your CV

Attentix
Mr. Henk Wijnbergen
M: 06- 29597183
T: 0416-854822
henk.wijnbergen@attentix.nl